The World's Number One Remote Control Solution

Introducing pcANYWHERE EXPRESS, an ActiveX Control, Plugin, and Java Client version of Symantec's popular remote control solution pcANYWHERE. pcANYWHERE EXPRESS is the perfect platform for remote control and access over the Internet or TCP/IP network.

• Remotely access PCs, applications and information from your web browser
• Simplify distribution and management while reducing the costs of administering remote access to users.

pcANYWHERE EXPRESS is a collection of communication components that provide remote control capabilities within an internet browser interface. With pcANYWHERE EXPRESS, you can remotely access data and control applications located on another PC (the host)

The three components address the need for compatibility with the industry's leading Web browsers. The ActiveX control runs under Microsoft Internet Explorer while Netscape plug-in and the Java applet run in both MS IE and Netscape.

pcANYWHERE EXPRESS provides a core set of remote access features that allow you to perform both remote control and clipboard transfers with a pcANYWHERE32 8.0 host.

Key Features of pcANYWHERE EXPRESS:

• Remote Control: You can use your browser to connect to and take control of a pcANYWHERE32 8.0 Host PC or server
• Clipboard Transfer: You can easily transfer the contents of the clipboard.
• Security Protection: The host PC can be protected from unauthorized access by assigning passwords to callers.

This site includes additions and changes to the online help. It also includes important trouble-shooting and compatibility information.

Please read this information before using pcANYWHERE EXPRESS.

Installation System Requirements

• Pentium, 100Mhz or greater PC
• 32MB RAM or higher
• 2MB Disk Space
• Windows 95, Windows NT
• Microsoft Internet Explorer 3.0 and higher
                        - or -
  Netscape Navigator 4.0 and higher
• TCP/IP Network Protocol
• pcANYWHERE Host, version 8.0 or higher

pcANYWHERE EXPRESS * ActiveX Control   (Active-X Help)
pcANYWHERE EXPRESS * Netscape Plugin  (Netscape Help)
pcANYWHERE EXPRESS * Java Client       (Java Help)

Please read the information below as to what Control to use with YOUR Browser.
The HELP links are a courtesy, you willdiscover these same links in the Control Pages.

Security

pcANYWHERE EXPRESS does not support symmetric or public-key encryption.
However, users can still connect successfully to a pcANYWHERE32 host with
pcANYWHERE encryption enabled.

Host Configuration

If the pcANYWHERE host uses a user definable host name, manually typing in the
host name on the remote will not allow the user to connect.  Use the mouse to select
the desired host from the host list instead. If the pcANYWHERE Host name does
not allow a connection to be made, try using the IP address of the Host.

pcANYWHERE EXPRESS remotes do not support pcANYWHERE32 Gateways.

pcANYWHERE EXPRESS remotes do not support pcANYWHERE32 Host Conferencing. pcANYWHERE32 conferencing hosts waiting for a connection are not visible to the pcANYWHERE EXPRESS remote.

NT Authentication

pcANYWHERE EXPRESS remotes do not display a separate Domain field when connecting to a Windows NT host using NT Authentication. To enter the Domain, enter the domain name before the login name as follows:
                        <domain name>\<username>

Remote Control

Online toolbar tooltips are not displayed when connected to a pcANYWHERE host in full screen mode.

pcANYWHERE EXPRESS ActiveX Control

Connecting to a web page whose pcANYWHERE EXPRESS ActiveX Control object size is larger than the pcANYWHERE host video resolution may cause unpredictable results, including displaying video incorrectly and locking-up the browser.

pcANYWHERE EXPRESS Netscape Plugin

General

Connecting to a web page whose embedded pcANYWHERE EXPRESS Netscape Plugin size is larger than the pcANYWHERE host video resolution may cause unpredictable results, including displaying video incorrectly and locking-up the browser.

Netscape Navigator

An embedded plugin does not return to its original size within Netscape when using the "Reduce Host Desktop" feature.  It will resize to the remote user's desktop area.

In Netscape 4.0, if a user selects a hyperlink pointing to the file NPAWREM.DLL, the extension of the filename to be saved changes to .EXE. User must manually change the extension back to .DLL before placing in the plugins directory.

Microsoft Internet Explorer

pcANYWHERE EXPRESS Java Client

Java Virtual Machine (VM)

The pcANYWHERE EXPRESS Java Client requires a Java VM that supports the JDK 1.1 specification. It has been our experience that both Microsoft and Netscape release frequent updates for their respective Java VMs. Although updating to the latest Java VM is generally recommended, these updates may modify the behavior of the Java VM and introduce problems with the operation of the pcANYWHERE EXPRESS Java Client. The pcANYWHERE EXPRESS Java Client has been tested using the following Java Virtual Machines (VMs):

Netscape Navigator (JDK 1.1 Release patch)	http://help.netscape.com/smartupdate.html
Microsoft Internet Explorer (VM Version 2339)	http://www.microsoft.com/java/

You may experience problems if you are not using one of the above Java VMs. Make sure your Internet browser is capable of running Java applications that use JDK

Netscape Navigator

Java scripts do not function in Netscape 4.04 using the released version of JDK 1.1.

In Netscape 4.04, using Internet browser buttons (such as Stop, Refresh, Home) while in a pcANYWHERE session will cause the session to abnormally disconnect.  The pcANYWHERE Java applet will also disconnect if you minimize or resize the browser window.

You may experience the whole pcANYWHERE EXPRESS Java Client display area flash while using the scroll bars or the ezScroll(tm) feature.

Microsoft Internet Explorer

You may experience the whole pcANYWHERE EXPRESS Java Client display area flash while using the scroll bars or the ezScroll(tm) feature.

Switching back to Internet Explorer while in Full Screen Mode causes the browser to display over the remote session. Minimize the browser to restore the Full Screen display.

pcANYWHERE EXPRESS ActiveX Control / Netscape Plugin (International)

• The "Host Mouse Tracking" feature is not fully supported using the ActiveX Control or Plugin and may cause unpredictable results.

pcANYWHERE EXPRESS Java Applet (International)

• In addition to having problems diplaying a host containing high-ASCII characters, users may experience problems connecting to a host containing high-ASCII characters with the Java Applet.